Frequently Asked Order Questions

How long will it take my order to ship?

Standard orders typically ship within 2-4 business days.  Made to order items ship in 7-10 business days.  You can find specific shipping information under the shipping tab of the product details.  In the chance of back-ordered or unavailable product, we will notify you within 48 hours of the order.


Are bulbs included with my order?

No.  Bulbs are not included with your lighting or fan purchase unless otherwise noted. 


What is your return policy?

Click HERE to view our return policy.


How do I request a return?

We require that all returns be requested through our Return Request form. 


Frequently Asked Product Questions

What is the difference between Damp Rated and Wet Rated?

A Damp Rating fixture may be used in sheltered outdoor areas that are protected from direct contact with rain, snow, or excessive moisture (such as ocean spray).  

A Wet Rating fixture is suitable for outdoor locations that receive direct contact with rain, snow or excessive moisture (such as fog or ocean spray).


What is the difference between Wet Rated and Marine Grade/Coastal?

Wet Rated fixtures and fans are suitable for locations that receive direct contact with water such as rain or splashing.  Marine Grade and Coastal items are designed using rust and corrosion resistant materials such as 316 stainless steal, brass, coated aluminum, composites, or ABS plastic.


How do I know which outdoor fans and fixtures are marine grade or suited for coastal environments?

ALL of our fixtures and fans with the term "outdoor" in the title are designed for coastal environments.